Shipping policy
Custom printed after the proof review window.
Hardcover books are printed on demand after the customer approves the proof or after the 24-hour review window that begins when the complete proof email is sent.
Production Timing
Production begins after customer approval or automatic approval at the end of the 24-hour review window. Every hardcover book is generated, reviewed, and printed individually so each one feels personal and memorable. Because of that, the production step cannot be rushed.
Customers receive order, proof, production, and shipping updates by email as the order moves through the process.
Shipping Options
Standard shipping is included in the advertised price of every hardcover order. Expedited shipping is an optional paid upgrade when supported by the print provider and destination.
- FREE Standard Shipping: estimated delivery in 10-15 business days after proof approval.
- Expedited Shipping: estimated delivery in 6-10 business days after proof approval.
Tracking
When tracking is available from the print provider or carrier, we email the tracking information to the customer.
Address Issues
Customers should review their checkout shipping address carefully. If an address needs correction, contact support as soon as possible before the order enters print production.
Damaged or Missing Shipments
If a shipment is damaged, missing, or has a carrier issue, contact support with the order number, photos if applicable, and the tracking details.