Refund and revision policy
Proof approval keeps the process clear.
Every order receives a digital proof before print production. Customers can approve the proof, request a limited revision, or request a refund during the 24-hour review window that starts when the complete proof email is sent.
The 24-Hour Review Window
The review window begins when the complete proof email is successfully sent, not when the order is placed. A revised proof email starts a new 24-hour window. During the active window and before approval, a refund can be requested from the proof review page.
Revision Limit
Beta orders include up to 2 revision requests. Revisions should be spelling/name corrections, small preference changes, gentle story concerns, or obvious visual issues.
What Revisions Do Not Cover
Revisions do not include unlimited rewrites, a completely new story concept, unsafe content, copyrighted characters, unrelated product changes, or requests that would violate the product guidelines.
After Approval or the Review Deadline
If no action is taken during the 24-hour window, the proof is approved automatically. Once a proof is approved or automatically approved and a print order enters production, refunds and cancellations are no longer available because the personalized book is custom made.
Print or Shipping Problems
If a printed book arrives damaged, misprinted, or materially different from the approved proof, contact support with the order number and photos so we can review the issue.